# Profile, account and billing settings

> Every account setting: name, language, password, devices, custom branding, data download, account deletion, and the plan and billing controls.

URL: https://learnworkly.com/help/settings/profile-and-account-settings · Updated 2026-11-11

Click your name at the top right of the page and choose **Profile**. The same menu shows your plan, which opens **Plans and billing**, and **Log out**. The language menu sits next to your name; on smaller screens it is in the menu that opens with the ☰ button.

*[Screenshot: The Profile page with the Account card, the Custom branding card with a logo preview, and the Password, Devices, Your data and Delete account cards]*

## Header menus

| Setting | What it does | Default | Plans/limits |
|---|---|---|---|
| Language menu | The language of everything you see in LearnWorkly. It is saved to your account. Students use the language of their class instead. | The language you chose when you signed up | All plans. 18 languages. |
| Plan (under your name) | Shows your current plan and opens **Plans and billing**. | — | All plans |
| **Profile** | Opens your profile. | — | All plans |
| **Log out** | Logs you out on this device. | — | All plans |

## Profile

| Setting | What it does | Default | Plans/limits |
|---|---|---|---|
| **Your name** | Your name in LearnWorkly. Click **Save**. | The name you signed up with | All plans. Up to 100 characters. |
| **Email** | Shown for reference. It cannot be changed here. | — | All plans |
| **Custom branding** | **Upload logo**, **Change logo** or **Remove logo**. Your logo replaces the LearnWorkly logo on your students’ class page and in every activity. **What your students see** shows a preview. | LearnWorkly logo | Pro and Academy. PNG, JPG or WebP, up to 2 MB. Removing works on any plan. |
| **Change password** | Enter your **Current password**, a **New password** and **Confirm new password**. You stay logged in here and are logged out on your other devices. | — | All plans. At least 6 characters. |
| **Set a password** | For accounts that log in with Google: sends you a reset link so you can also log in with a password. | No password | All plans |
| **Log out of all devices** | Ends every session after you confirm, including the one you are using. | — | All plans |
| **Download my data** | Downloads everything stored about your account, classes, students and their answers as a JSON file. | — | All plans |
| **Delete my account…** | Deletes your account and all its data for good. See below. | — | All plans |

## Delete your account

1. **Open it** Under **Delete account**, click **Delete my account…**. You see how many classes, students, activities, assignments and answers will be deleted.
2. **Type your email** Type your email address exactly as shown.
3. **Prove it is you** Enter your **Current password**. If you log in with Google, this works within 10 minutes of logging in; if it has been longer, log out and log in again first.
4. **Confirm** Tick the box that says you understand it cannot be recovered, then click **Delete my account permanently**.

## This cannot be undone

> **This cannot be undone:** Deleting things inside the app only hides them, but deleting your account removes your data for good, straight away. Your students lose access to their work. A paid plan is cancelled right away, without a refund for the rest of the billing period. Click **Download my data** first if you want a copy.

## Plans and billing

| Setting | What it does | Default | Plans/limits |
|---|---|---|---|
| **Current plan** | Your plan, its renewal or end date, and how many **Students**, **Classes** and **AI generations this month** you use. | — | All plans |
| **Monthly** / **Yearly** | Shows monthly or yearly prices. Yearly costs about 10 months (**2 months free**). | **Monthly**, or the interval of your subscription | Solo and Pro |
| **Choose Solo** / **Choose Pro** | Opens secure checkout for the plan and interval you picked. | — | When you do not have a paid plan yet |
| **Upgrade** / **Switch plan** | Changes your paid plan. Opens the subscription page, where time already paid for is credited. | — | When you have a paid plan |
| **Downgrade** | On the Free card: opens the subscription page, where you cancel. You move to Free when the period you paid for ends. Nothing is deleted. | — | When you have a paid plan |
| **Contact us** | Emails us about the Academy plan. | — | Academy |
| **Manage subscription** | Cancel in one click, switch between monthly and yearly, update your card and download invoices. | — | When you have or had a paid plan |
| **Ask for a refund** | Emails us to ask for a refund of your first payment. | — | Within 14 days of your first payment for a plan |

> **Note:** You cannot choose your currency. It depends on where you are: see [Plans and billing](https://learnworkly.com/help/account/plans-and-billing).

## Frequently asked questions

**Why can I not upload a logo?**
Custom branding is part of the Pro plan and above. On Free and Solo the card shows **See plans** instead. If you move to a smaller plan, students see the LearnWorkly logo again; your logo file is kept.

**Does changing my language change what students see?**
No. Students see the language set for their class, or the one they picked on their device. See [Class settings](https://learnworkly.com/help/settings/class-settings).

**What happens to my classes if I cancel?**
You keep your plan until the end of the period you paid for, then move to Free. Nothing is deleted; you just cannot add more than Free allows.