# Download your data or delete your account

> Download a copy of everything LearnWorkly stores about your account and students, learn how deleting works, and delete your account for good.

URL: https://learnworkly.com/help/account/export-and-delete · Updated 2026-11-11

You can take a copy of your data or delete your account at any time from **Profile**, without writing to us.

## Download your data

1. **Open your profile** Click **Profile** in the menu and scroll to **Your data**.
2. **Download** Click **Download my data**. After a moment your browser saves a JSON file.

The file contains your account, classes, students, activities, assignments, answers, feedback and documents, including things you have deleted that have not been erased yet. JSON is a standard format that other tools can read.

## Deleting things inside the app

When you delete a class, remove a student, or delete an activity or a document, it disappears from LearnWorkly right away and students can no longer open it. It is not erased at once: it is erased for good, including its files, during our regular clean-up, at the latest about 90 days later. Until then it is still in your data download.

Deleting your account is different: it erases everything immediately.

## What deleting your account removes

- Your account, classes, students, activities, assignments and answers.
- All photos of handwritten work, voice recordings and documents.
- Your sign-in sessions on every device.
- Your paid plan, which is cancelled right away without a refund for the rest of the billing period.

## Delete your account

1. **Download your data first** This cannot be undone, so keep a copy if you might need it.
2. **Open the delete form** In **Profile**, under **Delete account**, click **Delete my account…**. You see how many classes, students, activities, assignments and answers will be deleted.
3. **Type your email** Type the email address of your account exactly as shown.
4. **Prove it is you** Enter your **Current password**. If you log in with Google, this works within 10 minutes of logging in; if it has been longer, log out and log in again first.
5. **Confirm** Tick the box that says you understand the account cannot be recovered, then click **Delete my account permanently**.

## Your students lose access right away

> **Your students lose access right away:** As soon as the account is deleted, your students can no longer open their classes or their work. We send you an email to confirm the deletion.

## Frequently asked questions

**Can you restore my account after I delete it?**
No. Everything is erased immediately and cannot be recovered.

**What if my subscription cannot be cancelled?**
Then the account is not deleted, so you are never charged for an account that no longer exists. Try again in a few minutes.

**Is a student I removed still in my data download?**
Yes, until it is erased during our regular clean-up, at the latest about 90 days after you removed them.